Wednesday, 28 May 2008

Online Marketing KPIs - An Overview

Web analytics KPIs (Key Performance Indicators) can be divided into five main groups: Marketing KPIs, Engagement KPIs, Usability KPIs, Conversion KPIs and Loyalty KPIs.

Three types of online marketing activities you can measure: Online Campaigns (PPC links, affiliate marketing, banners, etc.), Email Marketing and Search Engine Optimization (SEO) .

Online Campaigns KPIs

  • How much new traffic do you get from your online campaigns?
  • What is the click-through rate for each campaign?
  • What is the bounce rate for each campaign?
  • What is the conversion rate for each campaign?
  • What is the ROI or cost-per-acquisition for each campaign?

E-mail Marketing KPIs

  • How many emails have you sent?
  • How many emails bounced (could not be delivered)?
  • What is the open rate for each delivered email?
  • What is the click-through rate for each opened email?
  • What is the click-through rate for each link in your emails?
  • What is the conversion rate and/or ROI for each email?
  • What is your unsubscribe rate?

Search Engine Optimization (SEO) KPIs

  • How much traffic do you get from each of the keywords you have chosen to focus on for optimization?
  • What is the average rank of your keywords on the search result pages across all search engines?
  • What is the conversion rate for each keyword?
  • What is the cost-per-acquisition for your SEO activities?
  • What is the ROI for your SEO activities?
  • Which keywords rank low on the search result pages while at the same time contributing with many visits?

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